Can I take my vehicle where I want to have it repaired?
Yes. As the owner of the vehicle you have the right to chose where your vehicle is repaired. We work directly with well known insurance agencies and offer a full life guarantee on your vehicle.
Can I have other repairs or services completed on my vehicle while it is in your shop?
Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements. We would be happy to complete other repairs on your car.
How long will it take to repair my car?
Because each situation is different, there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, the availability of parts, and if applicable, your insurance adjuster's timeliness. However, we do everything we can to keep your repair time as short as possible.
Do I need an appointment for an estimate? How long will it take? Is there a cost?
Our estimates are free, and we prefer you call ahead for an Appointment as you will receive preferential treatment. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage. You may drop in for an estimate anytime during our hours of operation however, we cannot guarantee immediate assistance. We will do our best to accommodate our walk-in customers.
How difficult is it to match my paint color?
Your vehicle carries a paint code, printed on a label frequently located under the hood of your car. This code specifically identifies your car's color and is used by the repair shop to determine which paint-mixing formula should be used. This works fine if your vehicle is precisely the color specified by the paint code. However, in the actual vehicle production, there are often slight variations.
If your vehicle is not the exact color specified by the factory, the first step in paint matching is "tinting" or varying the amount of the components in the formula. Sometimes, a perfect match cannot be obtained by tinting alone. In these cases, blending techniques are used. The last little bit of variance is made invisible by painting portions of the vehicle adjacent to the repaired areas so that the color changes are unnoticeable. This can make the difference between a very good match and an invisible repair.